SHIPPING POLICY

How much does shipping cost?

Yes, shipping is free and when user opts for priority insured shipping we charge AUD$20.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply. Handling/Processing Time for each item will be 2-3 working Days.

Shipping Options :

How do I check the status of my order?

You will receive an email which will include your tracking number. 

After an order has been placed, we will ship out your items within 2-3 Business Days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

How long does delivery take?

Usually 3-7 Days. Due to high demand of some of our most popular products, please allow maximum 10 days for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at jackwang2021@gmail.com

If your order hasn't arrived within 15 days of the date of dispatch, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How do I cancel my order?

To cancel your order please read the Refund Policy 

How do I refund or exchange an order?

Please read the Refund Policy

Do you deliver products internationally?

Jack's Aqua Sports only offer free shipping within Australia. If you are purchasing from overseas, there will be additional shipping cost, please contact us before you make the payment if you are purchasing from outside of Australia. 

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Jack's Aqua Sports adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What are Aqua Sports doing to ensure the safety and wellbeing of staff within the workplace?

We’re taking the Coronavirus outbreak incredibly seriously and want to ensure the wellbeing and safety of staff at all times when making any decisions. Since the government advised it was safest to do so, all our head office staff have been working from home. We have put in place a strict social distancing policy for any members of staff who may have to come in closer contact during the outbreak.

Our warehouse staff are following a series of strict guidelines including social distancing, hand washing and many more procedures which may result in some delays in order processing.

Notes:

When you received the parcel, always check the general appearance of the parcel and the outer packaging conditions, making sure they are perfectly intact and complete. If you find any damage of the packaging, please check the item inside, if it is damaged as well, please contact us and send along with the photos of the damaged package and items inside together within 24 hours after you received the parcel. Otherwise it can not be claimed. Here is an example of what your photos need to look like:
https://support.sendle.com/hc/en-au/articles/360043434972-The-parcel-I-received-is-damaged

Email: jackwang2021@gmail.com

Address: Unit 15/378 Parramatta Road, Homebush West NSW 2140 

Contact Us: +61 470 055 978