FAQS
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at jackwang2021@gmail.com.
Q. How long will it take for my items to arrive?
A. It will usually take 3-7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. Where can I place an order from?
A. You can place an order from Australia only we do not ship Worldwide.
Q. Are all orders free of shipping charges?
A. Most orders qualify for free shipping. When customer opts for priority insured shipping we charge AUD$20. Handling/Processing Time for each item will be 2-3 working Days.
However, for bulky and heavy items such as Solar Marine inflatable boats and HAIDI inflatable dinghies, additional shipping fees will apply if the freight cost exceeds our budget. Free shipping is only available for metropolitan cities including Sydney, Melbourne, Gold Coast, Brisbane and Perth. For deliveries to other cities and areas, please contact us to confirm the additional shipping cost.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to jackwang2021@gmail.com.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
If you have any problem please email us:
Email: jackwang2021@gmail.com
Address: 95 Evans Street Rozelle NSW 2039
Contact Us: +61 470 055 978
