FREQUENTLY ASKED QUESTIONS - FAQS

Jack's Aquasports will continue to do our best when it comes to Customer Service Center, the below section is here to help you with processes regarding our website, your orders and general how to.

TABLE OF CONTENTS

PAYMENT
What Payment Methods Can I Use to Check Out?

PURCHASING
How Do I Know Which Size Is Best for Me?
What Do I Do If I Have a Question about an Item?

ORDERS
What Is My Order Status?
Why Is My Order Delayed?
Can I Change My Delivery Address After I've Placed an Order?

SHIPPING & DELIVERY
How Much Is Delivery?
How Do I Track My Order?
Do You Provide International Shipping?

RETURNS
What Is Your Returns Policy?
What Do I Do If My Item Arrives Damaged?
What If I Am Not Pleased with My Selection? Can I Return the Purchase?

PAYMENT
What Payment Methods Can I Use to Check Out?
Jack's Aquasports accepts payments within Australia only via:
PayPal.
American Express.
MasterCard.
Visa.
Shop Pay.
Apple Pay.
Google Pay.

PURCHASING
How Do I Know Which Size Is Best for Me?
Size guides are available for all shoes. You can find them on the product detail pages as well as the product size charts.

What Do I Do If I Have a Question about an Item?
If you have a question about an item, please contact our Customer Service Center via email or webchat. We will generally respond to online enquiries within 24 hours.

ORDERS
What Is My Order Status?
Your order is not confirmed and we do not bill your payment method until your order ships. If you placed an order that was submitted but not accepted, cancelled, or is still processing, you may still see a pending charge on your method of payment.

Why Is My Order Delayed?
While we endeavour to fulfil orders as soon as possible, your order may be delayed if:

• An incorrect or incomplete address is provided during checkout.
• The address had no-one to sign for the parcel.
• Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via our "Track Your Order" page, alternatively contact our Customer Service Center via email or webchat. We will generally respond to online enquiries within 24 hours.

Can I Change My Delivery Address After I've Placed an Order?
Our team will begin to process your order straight away and unfortunately it is very difficult to make changes. However, you can contact our Customer Service Center via email or webchat. We will generally respond to online enquiries within 24 hours.

SHIPPING & DELIVERY
How Much Is Delivery?
Shipping is free on all orders.

How Do I Track My Order?
You can check the shipping status of your order at any time online by clicking on the "Tracking Your Order" link at the bottom of the home page.

Do You Provide International Shipping?
Unfortunately, we are currently unable to provide international shipping.

RETURNS
What Is Your Returns Policy?
We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased online. Our Returns Policy is designed to assist you with your return.

Please read Refund Policy if you have any questions or are unhappy with your purchase.

What Do I Do If My Item Arrives Damaged?
Customer satisfaction is our goal at Jack's Aquasports. Please contact our Customer Service Center via email or webchat. We will generally respond to online enquiries within 24 hours.

What If I Am Not Pleased with My Selection? Can I Return The Purchase?
Returns must be made within the guidelines in our Returns Policy. If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached. Returned items must not be washed, worn or altered.

Address: Unit 15/378 Parramatta Road, Homebush West NSW 2140

Website: www.aquasports.com.au

Email: jackwang2021@gmail.com

Contact Us: +61 450 587 766